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By Insight Editor / 14 Jun 2018 / Topics: Customer experience Data and AI Intelligent edge
Infographic text included for screen readers:
Retail e-commerce sales are expected to reach $4.48 trillion in 2021.
49% of shoppers made impulse buys after receiving a personalized recommendation.
44% will become repeat buyers after personalized experiences.
Voice and video disruption can help businesses address customer service concerns, answer calls and drive live chats.
38% of consumers agree Artificial Intelligence (AI) could improve customer service.
34% would be comfortable receiving customer service from AI, specifically in online retail.
36% use a retailer’s mobile app as their primary source when researching a product.
Buvat, J., Jacobs, K., Khadikar, A., Sengupta, A., Taylor, M. (11 Jan. 2018). Conversational Commerce: Why Consumers Are Embracing Voice Assistants in Their Lives. Capgemini.
eMarketer. (September 2017). Retail 2017 Trendpack: The Latest Data and Analysis for Retail Ecommerce.
Segment. (2017). The 2017 State of Personalization Report.
Salesforce Research. (September 2017). 2017 Connected Shoppers Report.
Pega. (April 2017). What Consumers Really Think About AI: A Global Study.
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