New growth calls for new training demands
A multinational industrial manufacturing and services organization was committed to expanding their share of the mechanical services market. But in preparing to rapidly scale their teams, leadership recognized the need to optimize the onboarding process.
The existing training program for new hires was in need of updating and dependent upon instructor memory. Courses were delivered in person, using traditional methods in a classroom setting.
In order to get large groups of new and current sales team members up to speed quickly and efficiently, the organization required a new approach that could be easily scaled across large numbers and locations.
Blended learning, flipped classroom
Having established a relationship through prior initiatives, the organization approached Insight to help them develop and pilot a new type of training program.
Our team began by reviewing existing materials and other documents, as well as working with the current instructor to outline his curriculum. This provided the opportunity to think holistically about learning objectives and the instructional journey. We then used a programmatic approach to build out a comprehensive curriculum based on blended learning and a flipped classroom methodology
Our approach emphasized experimental learning, progressing through multiple lessons including e-learning, self-paced activities and virtual instructor-led sessions. We focused on engagement and interactivity, leveraging gamification, polls, breakouts and group work through GoToTraining.
Together with subject-matter experts, our team worked to create the physical and digital content needed to support the new program — from workbooks and infographics to quizzes and quick-reference guides.