By Insight Editor / 28 Jan 2020 / Topics: Cloud Hardware Featured
Facts at a glance
Client industry:
IT service provider
Size of company:
150 employees
Challenge:
The client needed a full-service IT partner that could reliably meet managed service levels at scale.
Solution:
- Managed Microsoft Azure with Tier 2 reseller agreement
- Managed Office 365
- Managed Bitdefender
- Microsoft Surface device rollout
Results:
- Improved service desk support
- Streamlined cloud management
- Enhanced cloud security
- Simplified device environment
Solution area:
Insight’s Cloud + Data Center Transformation solutions help clients improve data center availability, performance and efficiency.
A cloud service provider for a large U.S. government agency wanted to outsource its technology management to a reliable partner, so it could focus on growing the business.
The service provider already had a Network Service Provider (NSP) for its cloud solution, but the NSP’s help desk support was slow to respond if it followed up at all, resulting in a failure to meet the service level agreement and regular extensions.
The inadequate support slowed the service provider’s go-to-market strategy and created cloud security concerns. The company also had dissimilar end-user devices, resulting in disjointed system communication in its data center.
To ensure future growth and increase its go-to-market speed, the company wanted to transition to a new cloud managed service. A viable partner would also need to serve as a single point of contact for all the firm’s technology needs.
During its search for a reliable, end-to-end partner, the company chose Insight for our breadth and depth of capabilities across our four solution areas.
After learning about our client’s cloud-based objectives, we first created a transition plan to our managed cloud services. The move aimed to enable growth by outsourcing the client’s technology management.
We migrated the client to our Azure managed services with Level 1 support and a Tier 2 Azure reseller agreement, solving their ticket response issues while allowing them to continue providing Azure to their customers. We also began administrating the client’s Office 365 licenses through our Office 365 managed services.
Next, we shifted our focus to ensuring the security of the client’s cloud solutions. The client identified Bitdefender GravityZone, managed by a third-party, as its solution of choice.
Since Insight doesn’t currently provide managed Bitdefender services, we connected our client with a local vendor. Our financing options helped fund the Bitdefender services that we’d manage on behalf of the client.
After addressing the primary cloud concerns, we got to work streamlining the company’s end-user device experience. Previously, it had a mix of Dell Technologies, HP and Surface devices. To create a standard and align its solutions with Microsoft products, we deployed Surface devices for its 150 end users.
The client is now better equipped to focus on growing the business over managing day-to-day technology needs now that Insight is serving as its end-to-end IT partner for Azure, Office 365 and end-user devices.
The Azure reseller agreement and Level 1 support enables this future growth by improving the client’s go-to-market speed for its customers. The cloud security concerns are also solved now that Insight is facilitating its vendor relationship, serving as its single point of contact for IT needs.
And, transitioning the client’s end-user devices to a uniform standard based around Microsoft Surface streamlines the client’s device environment.
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