A strategic investment in cloud
In 2019, the airline engaged with Insight to move its data engineering to the cloud. The initiative involved a massive cloud migration — one that ensured data security and no disruption to operations during the process. As a result, Insight has become the airline’s Azure migration and modernization partner of choice.
As part of this transition, Insight supported the airline by creating:
- Advanced data frameworks for efficient data ingest
- Strategic roadmaps for seamless execution
- Comprehensive support for cataloging and data governance
From flight schedules to passenger information, cargo, maintenance and safety records, robust data collection positions the airline to improve operational efficiency and enhance the customer experience.
In 2020, the COVID-19 pandemic pushed our client to go further, faster — with fewer people. Insight played a crucial role in helping the airline adapt and accelerate its digital transformation efforts amid resource limitations.
Building a community: A collaborative approach for success
To ensure the success of our client’s transformation goals, Insight and the airline’s data teams have built a culture of guilds and steering committees. This approach enables the sharing of knowledge, code and best practices — powering a cohesive and efficient journey with constant improvement at the core.
Navigating priorities: Use case snapshot
Insight’s teams are addressing challenges through strategic workstreams across key focus areas, from application and platform modernization, to expanding on the airlines’ DevOps capabilities, making data operations more efficient and beyond.
- Baggage handling/under-the-wing optimization
Data | Digital enablement
- Customer hub app suite to improve customer experience
Application modernization | Cloud platform | Data
- Crew management app suite for workplace efficiencies
Application modernization | Cloud platform | Data
- Revenue & accounting
Application modernization | Cloud platform | Data | Digital enablement
The outcome: Faster, more agile teams & a data-driven advantage
Today, the organization has significantly reduced the time it takes to set up platforms and move critical data — reducing the number of steps by 80%. Before engaging with Insight, our client’s teams would spend almost an entire month on the platform setup process. Now, the process takes as little as 10 minutes.