By Scott Cameron / 3 Jun 2024 / Topics: Cloud Data and AI Digital transformation Modern infrastructure
If the 2010s were the decade of cloud, the 2020s are shaping up to be the decade of data and AI innovation. Unfortunately for many organizations, the cloud has caused IT disruption and uncertainty.
Where to place IT workloads is often a pendulum swinging between traditional data centers and public clouds like AWS, Azure and GCP. Initial excitement about the value and capabilities of public clouds was certainly warranted, but execution of digital transformations has been inconsistent.
Challenges with the cloud have included:
These challenges with cloud combined with aging IT infrastructure and software can cause delays to innovation. Frustrated business leaders saddled with this kind of technical debt are often tempted to make end runs around IT groups rather than tackle the source of the problem — which causes yet more technical debt in the form of shadow IT.
Much like interest on debt, technical debt compounds and won’t resolve on its own. The result: Organizations accumulate more and more debt, slowing the momentum of innovation until it drags to a complete halt.
If organizations want to unlock the true value of their data and accelerate AI adoption, the hard work of addressing aging infrastructure — both for physical IT assets and the IT organization itself — are critical to adopting new technologies.
Where do technology leaders start?
Everything begins with a full discovery of the current IT estate. Creating a plan for addressing the IT backlog requires establishing a baseline of what the organization has to work with. In many cases, I’ve found customers don’t have a complete inventory of systems and software — leading to unrealistic assumptions about what the actual lift is to get out of debt.
There are many tools for discovery. Start with your compute – for instance, for VMware customers, the answer may be as simple as exporting inventory information with the popular RVTools utility that connects to vSphere. Other platforms have similar tools and third-party software tools often deploy agents or virtual appliances to gather inventory data about compute.
Next, tackle storage and network. Storage discovery is often performed through vendor tools like NetApp’s Inventory Collect Tool (ICT) and Pure’s Pure1. Network inventory tools include Nagios XI, SolarWinds, Datadog and more.
More comprehensive asset management packages combine these capabilities with IT Service Management methodologies, and some integrate with IT management platforms like ServiceNow and Microsoft’s System Center.
Once a comprehensive inventory of assets is available, the next order of business is to determine who owns everything. This is maybe the hardest challenge, especially in larger organizations. Finding application and server owners often results in dead ends and uncertainty. Especially with custom applications, they may be insufficiently documented, and app owners frequently leave organizations without transitioning ownership or even notifying IT.
Whether owners are found or not, the next step is to establish if systems are actually in use, and by whom. These answers are often illuminating and can lead to early wins in reducing technical debt. When performing evaluations like this, I often find systems that have been continually deployed for years but have no users.
Other things to look for:
One of the most important evaluations is for your Total Cost of Ownership (TCO) for systems. As they age, systems’ TCO increases and defining events like penalties and contract expirations often tip the balance against maintaining the status quo. TCO analyses should be updated on a regular basis — yearly or bi-annually at least.
The rewards for all your hard discovery and evaluation work are in putting a dent in your debt. Your assessments should reveal opportunities to invest in new technologies while reducing reliance on aging systems and software. Your next step is to make your remediation plan and act on it.
As you start tackling your plan, if you’re like many of Insight’s clients, you’ll find systems and apps that can be quickly retired — releasing resources back to IT and the business — and resulting in early wins that help create momentum with both management and IT staff. Next, concentrate on consolidating to supported platforms without refactoring applications.
The more debt you can retire this way, the more you can focus on your bigger challenges: hardware that needs replacing, software that needs patching or upgrading, and out-of-date processes and procedures that need updating.
It may help to identify change champions and gamify your initiatives. Change champions create excitement and help invest your teams in change. They act as community advocates both for management to the greater team as well as for the teams back to management.
Gamifying your initiative could mean creating milestones at which your teams are rewarded for progress or putting out bounties and rewards for finding and decommissioning rogue systems or stamping out shadow IT accounts and software.
You’ve done the hard work to tackle your debt — now what? You are now much better positioned to innovate and deploy new services and solutions like AI and start creating net-new value. But how do you stay out of debt so that in a year or two, you don’t just end up right back where you started?
Rigor, structure, methodologies and process are your friends. If you don’t adhere to ITIL or ITSM, COBIT, TOGAF, DevOps, etc. — you’re probably due for a reevaluation of your IT strategy. It’s not just a question of IT strategy, but also organizational strategy in how IT resources are consumed and whether IT is considered a partner to the business (or simply overhead and a cost of doing business).
IT can be an important partner in creating value — enabling innovation, helping differentiate against competition, improving the employee experience and much more. When organizations adopt a partnership mentality with IT, investment in not just the hardware and software but also in the health of the IT organization comes naturally. Good leadership is critical in developing this kind of relationship with the business.
To stay out of debt, here are some activities to consider:
I consider technical debt to be a self-inflicted wound — but one that is preventable and manageable with the proper preparation, tools and investments. The rewards to addressing debt are many, not the least of which is that you won’t have to deal with the headaches aging systems present.
I think the best reward, though, is seeing innovation take off with new technologies like AI — and carving out competitive differentiation in your industry.
Senior Data Center Architect, Insight
With more than 25 years of IT industry experience, Scott leads the Azure Core Infrastructure program for Insight’s National Architecture group. His previous roles have included practice manager, Microsoft Technology Strategist, and IT business owner. He works with IT leadership from some of the world’s largest organizations to develop Microsoft Azure cloud solutions. Scott considers himself an IT geek, cloud evangelist, speaker, writer and AI enthusiast. He’s always looking for ways to help clients differentiate through innovation using IT and frequently shares thought leadership through webinars, social media and more.
