Insight Public Sector has been awarded a contract with the State of Michigan Master Computing Program Contract # 071B6600112. Through this contract, we are able to offer our Michigan clients software products which include Licensed Software, Software Maintenance, and associated Professional Services.
For assistance with pricing, configurations, product information or any other questions related to this contract, please contact your dedicated sales team. Thanks for choosing Insight!
The contractual pricing offered by Insight to the State of Michigan varies by the size of the opportunity. Because of this, Insight highly recommends contacting our sales team for any purchases over $10,000.00.
To learn more about Insight’s service capabilities, click here.
To view Insight's Software Publisher End-User License Agreement Portal, click here.
To view Insight's Michigan Master Computing Program How to Guide for End-Users, click here.
To view contract pricing, click on the appropriate link below:
Insight MMCP Team Representatives:
Email: MMCP@insight.com
Phone: (800) 434-4332
Michael Stetson
MMCP Program Mgr.
Office Phone: (800) 467-4448 x 2121
Cell Phone: (614) 364-5928
Email: Mike.Stetson@Insight.com
John Clarke
(D) (509) 742-2227
(C) (509) 220-6175
Email: John.Clark@insight.com
State of Michigan Contact Representative:
Mary Ladd
Michigan Master Computing Program (MMCP) and MiPRINT
Strategic Service Provider Partnership
Email: laddm@michigan.gov
Office Phone: (517) 241-7561
The return policy for hardware and software varies by the OEM or software publisher. On certain products, manufacturers have explicit return procedures and policies. Since Insight does not manufacture the product, we must adhere to certain procedures established by the respective manufacturer. However, Insight will always work on the client’s behalf to get approval for returns whenever possible. Without approval from the OEMs, custom-built devices are non-returnable. Insight will work with the State and applicable OEMs on a case-by-case basis to settle any return issues.
Clients must obtain a return material authorization (“RMA”) number before any product can be returned. A return authorization number can be obtained via the State’s sales representatives at (800) 434-4332 or mmcp@insight.com. Should product be returned without an RMA number, it may be refused and returned to the client. Insight will strive to provide RMAs to the client within 24 hours of the request. Because many returns require an authorization from the manufacturer first, the return authorization may take longer than 24 hours to obtain. Insight will work with the manufacturers to ensure this process is managed in a timely fashion.
For some software publishers, a letter of destruction may be required for the client to sign. This does vary by publisher and by type of purchase.
Once an RMA is obtained by the client, Insight will assist the client in getting a replacement or grant a credit to be applied to future purchases. Credit will be issued upon receipt and processing of the returned equipment.
If an order is received shorted or visibly damaged, clients should tell the carrier while the carrier is still there and should make a note on the packing slip. If an order is received internally damaged, mislabeled or has an overage, clients should keep all original packaging and notify the dedicated sales representative referenced above within 10 days of receipt.
All defective or dead-on-arrival (DOA) product will be repaired, replaced or credited depending on the manufacturer’s warranty. It is important to note that products are provided on an “AS IS” basis without warranty of any kind by Insight, either express or implied. Insight is not the manufacturer of products offered under this Program. Insight’s role under this Program is solely that of a reseller of Products. As such, Insight shall pass through to clients, to the extent available, any supplier written warranties associated with products purchased from Insight.
