Infocenter, 2024 ServiceNow Partner of the Year, Joins Insight

Infocenter is a ServiceNow Elite Partner helping clients achieve the maximum benefits of digital transformation by providing strategy, professional and managed services across the Now Platform®. The company was named the 2024 ServiceNow Americas Consulting and Implementation Partner of the Year for delivering the best consultation, transformation, deployment and adoption of the platform.

Established in 2017, Infocenter possesses deep expertise across the full lifecycle of ServiceNow workflow products and services. Its more than 575 certified ServiceNow experts hold 550+ main-line and 1,800+ micro ServiceNow certifications. The global delivery team in North America is based in Charlotte, North Carolina, and reinforced by a large group of technical experts in India as well as additional support in the UK and Mexico. 

Infocenter’s full complement of ServiceNow consulting and implementation services augment Insight’s automation solutions portfolio, accelerating our journey to become the leading Solutions Integrator. Our clients seek to streamline processes, unify experiences across the enterprise and extract valuable insights from data silos to transform their business. They aim to innovate at scale for greater efficiency, cost savings and competitive advantage.

ServiceNow is a rapidly growing industry leader in digitizing and consolidating business processes, enabling organizations to efficiently and effectively streamline their workflows. Infocenter is a clear leader in the ServiceNow partner ecosystem, offering strategic consultation, managed services and customizable applications. This complements Insight’s Solutions Integrator capabilities, taking clients further, faster as they tap into the cloud, data, AI, cybersecurity and the intelligent edge to grow their business. 

Infocenter's values of servant leadership, humble and hungry, and value creation also align with Insight's values of hunger, heart, and harmony. We believe that these values strengthen the overall Insight experience for our clients, partners and teammates. The team's personalized service fits with our primary goal of putting clients first by becoming the partner they cannot live without. We deliver essential value for their transformation needs. 

Infocenter’s strong managed services capabilities and a scalable delivery model supported by deep technical expertise is highly compelling:

• Client demand for enterprise process automation continues to grow rapidly, fueling a market that’s estimated to reach $220 billion by 2025.

• Thanks to its strong financial performance, ServiceNow is considered to be one of the fastest growing digital workflow platforms.

• Infocenter is one of the leading pure play “Elite” partner in strong standing with ServiceNow, boasting consistent double-digit organic revenue growth since 2020. 

• Infocenter’s revenue is driven by managed and professional services, with recurring revenue forming most of its total revenue. This aligns with Insight’s stated objective to drive profitable growth, as we transform our solutions portfolio to match skills with client needs and propensity to buy services.  

• With Infocenter’s customer-satisfaction score of 4.94 out of 5, client engagement is world-class and includes personalized program management driving platform strategy and operational success.

The addition of Infocenter’s deep ServiceNow capability will drive accelerated business value and enablement to Insight’s vast client base, complementing the company’s deep multicloud capabilities around Microsoft Azure, Google Cloud Platform, AWS, and private cloud infrastructure. ServiceNow’s 360-degree strategic partnerships with the cloud hyperscalers includes: 

• Hundreds of in-platform public cloud integrations or products certified on the ServiceNow Store

• Connectors to bring Microsoft and Google generative AI solutions to ServiceNow workflows

• ServiceNow's own Now^® large language model trained by Microsoft Azure OpenAI 

• Cross-platform capabilities with Microsoft Teams and Copilot

• The availability of ServiceNow offerings in hyperscaler marketplaces

• Longstanding IT operations workflows to track and maintain private cloud infrastructure and resources

Our ambition is clear — we aspire to be the leading Solutions Integrator, setting the pace and defining a new category in our industry. Building upon the strong foundation of our traditional technology business, we bring innovative and scalable solutions — a combination of hardware, software and services — that accelerate transformation and produce meaningful outcomes for our clients.

We are differentiated in our ability to combine the power of our technology expertise with our technical services capabilities to create solutions to deliver meaningful client outcomes at scale. We adapt quickly to new innovative technology trends such as generative artificial intelligence. We invest internally as well as through acquisitions to advance our technical capabilities. We have strong solutions expertise in six high growth areas of the IT market — modern platforms/infrastructure, cybersecurity, data and AI, modern workplace, modern apps, intelligent edge — that allows us to drive digital transformation and business outcomes for our clients. 

The solutions areas are pivotal to our strategy of becoming the leading solutions integrator. Our most recent acquisitions of Infocenter, SADA and Amdaris enhance these areas of expertise and the services that are most meaningful to our clients.